Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect:

• your name, company, job title, email address, and telephone number;
• information you provide through contact forms, email, telephone calls, support requests, or other communications;
• information relating to your interest in or use of our services; and
• technical information such as IP address, browser type, device information, referring pages, and website usage data.

We limit our collection of personal information to what is reasonably necessary for legitimate business purposes.

How We Use Personal Information

We may use personal information to:

• respond to inquiries and support requests;
• provide, administer, and improve our services;
• prepare proposals, quotations, and agreements;
• manage client and business relationships;
• operate, secure, and improve our website and systems;
• communicate important service, security, and business information;
• send marketing communications where permitted by law; and
• meet legal, regulatory, contractual, and security obligations.

Where consent is required, we will obtain consent appropriate to the circumstances. You may withdraw consent to certain uses of your information, subject to legal and contractual requirements.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, security, preferences, and analytics.

We may also use third-party analytics or related services to help us understand how visitors use our website.

You can generally manage cookies through your browser settings, although disabling some cookies may affect website functionality.

How We Share Information

We do not sell personal information.

We may share personal information with trusted service providers that help us operate our business, including providers of website hosting, cloud services, communications, customer relationship management, analytics, cybersecurity, accounting, and professional services.

We may also disclose information where required or permitted by law, or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

Processing Outside Canada

Some of our service providers may store or process personal information outside British Columbia or Canada.

When this occurs, personal information may be subject to the laws of the jurisdiction in which it is stored or processed.

We take reasonable steps to select and manage service providers that appropriately protect personal information.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle.

These measures are intended to protect personal information against unauthorized access, use, disclosure, loss, alteration, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, contractual, accounting, security, and legitimate business requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

Access and Correction

You may request access to personal information about you that is under our control and ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request, and access may be limited where permitted or required by law.

Managed IT Services and Client Data

As a managed IT services provider, Synergy may process personal information on behalf of our clients when providing managed IT, cloud, cybersecurity, backup, support, and related services.

Where we process information on behalf of a client, our handling of that information may also be governed by our agreement with that client and by the client's own privacy obligations.

If your request relates to information controlled by one of our clients, you may need to contact that organization directly.

Marketing Communications

Where permitted by law, we may send information about our services, security updates, events, or other topics that may be relevant to you.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

You may still receive service, support, billing, security, or other non-marketing communications where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, practices, or legal requirements.

The effective date above shows when the policy was most recently updated.

Contact Us

Synergy Support Solutions Inc. has designated a Privacy Officer responsible for our privacy practices.

If you have questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, please contact our Privacy Officer.